NCQA Scoring and Patient Experience
Patient experience, 1 of 3 aims for improving health
care, is rarely included in studies of patient-centered medical home (PCMH)
transformation. This study examines the association between patient experience
and National Committee on Quality Assurance (NCQA) PCMH transformation.
This was a cross-sectional study of parent-reported child
patient experience from PCMH and non-PCMH practices. It used randomly sampled
experience surveys completed by 2599 patients at 29 pediatric and family
medicine PCMH and non-PCMH practices in Vermont from 2011 to 2013. Patient
experiences related to child development and prevention were assessed using the
Consumer Assessment of Health Care Providers and Systems (CAHPS).
Our results suggest that PCMH recognition may improve child
patient experience at pediatric practices and worsen experience at family
medicine practices. These findings warrant further investigation into the
differential influence of NCQA PCMH transformation on family medicine and
Findings from this project were reported in an article published in the Journal of the American Board of Family Medicine.
Harder, V.S., Krulewitz, J., Jones, C., Wasserman, R.C., Shaw, J.S. (2014). Effects of Patient-centered Medical Home Transformation on Child Patient Experience. Journal of the American Board of Family Medicine, 29(1) 60-68. https://doi.org/10.3122/jabfm.2016.01.150066