End Point Computing

Services that enable LCOM members to do their day-to-day work, including providing access to enterprise services.

Advanced Desktop Support
Desktop support leveraging desk visits, computer drop off, remote support for advanced troubleshooting and fixes that may take a longer period of time.
Computer Moves
Safely move computers and computer equipment during office moves, ensuring proper setup and connectivity.
Hardware Warranty Support
Process warranty support for computer hardware, including contacting vendor, ordering replacement parts, and performing the work, or scheduling a technician.
New Computer Setup
Hand deliver new computers, migrate data and settings, and provide end user training.
Standard Software
Adobe Acrobat XI Pro, Adobe Flash Player, Cisco AnyConnect Secure Mobility Client (VPN), EndNote X7, Microsoft Office Professional Plus 2016, Microsoft OneDrive, Web browser
Walk In Help Desk
Just in time support for end users, addressing account/password issues, hardward and software issues