End Point Computing
Services that enable LCOM members to do their day-to-day work, including providing access to enterprise services.
|Advanced Desktop Support
|Desktop support leveraging desk visits, computer drop off, remote support for advanced troubleshooting and fixes that may take a longer period of time.
|Safely move computers and computer equipment during office moves, ensuring proper setup and connectivity.
|Hardware Warranty Support
|Process warranty support for computer hardware, including contacting vendor, ordering replacement parts, and performing the work, or scheduling a technician.
|New Computer Setup
|Hand deliver new computers, migrate data and settings, and provide end user training.
|Adobe Acrobat Reader, Cisco AnyConnect Secure Mobility Client (VPN), EndNote, Microsoft Office, Microsoft OneDrive, Web browser(s)
|Walk In Help Desk
|Just in time support for end users, addressing account/password issues, hardware and software issues