End Point Computing
Services that enable LCOM members to do their day-to-day work, including providing access to enterprise services.
Advanced Desktop Support
| Desktop support leveraging desk visits, computer drop off, remote support for advanced troubleshooting and fixes that may take a longer period of time. |
Computer Moves
| Safely move computers and computer equipment during office moves, ensuring proper setup and connectivity. |
Hardware Warranty Support
| Process warranty support for computer hardware, including contacting vendor, ordering replacement parts, and performing the work, or scheduling a technician. |
New Computer Setup
| Hand deliver new computers, migrate data and settings, and provide end user training. |
Standard Software
| Adobe Acrobat XI Pro, Adobe Flash Player, Cisco AnyConnect Secure Mobility Client (VPN), EndNote X7, Microsoft Office Professional Plus 2016, Microsoft OneDrive, Web browser |
Walk In Help Desk
| Just in time support for end users, addressing account/password issues, hardward and software issues |