End Point Computing
Services that enable LCOM members to do their day-to-day work, including providing access to enterprise services.
|Advanced Desktop Support ||Desktop support leveraging desk visits, computer drop off, remote support for advanced troubleshooting and fixes that may take a longer period of time.|
|Computer Moves ||Safely move computers and computer equipment during office moves, ensuring proper setup and connectivity. |
|Hardware Warranty Support ||Process warranty support for computer hardware, including contacting vendor, ordering replacement parts, and performing the work, or scheduling a technician.|
|New Computer Setup ||Hand deliver new computers, migrate data and settings, and provide end user training. |
|Standard Software ||Adobe Acrobat XI Pro, Adobe Flash Player, Cisco AnyConnect Secure Mobility Client (VPN), EndNote X7, Microsoft Office Professional Plus 2016, Microsoft OneDrive, Web browser|
|Walk In Help Desk ||Just in time support for end users, addressing account/password issues, hardward and software issues|